Privacy Policy

At Joe Fortune, we deeply value the trust and loyalty of our players. Your personal data is important to us, and we are committed to ensuring that it is handled securely, responsibly, and with respect. This Privacy Policy outlines how we collect, use, and protect your information. We encourage you to review it carefully so that you can make informed decisions about your experience with us.

Data Processing

This Privacy Policy outlines our obligations under gambling regulations concerning the processing of personal data. We process this information to enable your participation in games and to provide related services.

Our website is operated by Dama N.V., a company registered in Curaçao, along with its wholly-owned subsidiary, Friolion Limited, located in Cyprus. Dama N.V. holds a valid license from Antillephone N.V.

By using our services, you agree to this Privacy Policy. Please note that we may update this policy from time to time, so we recommend that you review it periodically. Continued use of our services after any changes indicates your acceptance of the updated terms.

Collection of Information

We collect a variety of personal data through our website, including:

1. Registration Data: Information you provide when registering, such as your name, contact details, and identification documents.
2. Communication Records: Data generated from interactions with customer support and other communication channels.
3. Transaction History: Records of deposits, withdrawals, and betting activity.
4. Verification Documents: Information required to verify your identity and meet compliance obligations.

Usage of Information

The personal information we collect is used for the following purposes:

1. Processing Transactions: Handling deposits, withdrawals, and bets efficiently and securely.
2. Service Delivery: Providing customer support and delivering requested services.
3. Verification and Compliance: Performing necessary checks for identity verification and to comply with legal obligations.
4. Marketing and Promotions: Sending promotional materials, subject to your consent.
5. Legal Compliance: Ensuring compliance with regulations, including anti-money laundering requirements.
6. Fraud Prevention: Monitoring activities to detect and prevent fraudulent or unlawful behavior.
7. Market Research: Conducting research and data analysis to improve our services and offerings.

Marketing Communications

With your consent, we may use your personal data to send promotional messages regarding products and services. You have the option to opt-out of receiving these communications by adjusting your account settings or by contacting our support team.

Disclosure of Information

Joe Fortune does not sell or rent your personal data. However, we may share your information under the following conditions:

1. Within Our Group: For internal purposes such as service provision and compliance.
2. Business Partners: With third-party partners who assist in delivering services or fulfilling legal obligations.
3. Service Providers: We may share data with trusted third-party providers who process information on our behalf.

Data Security and Retention

We prioritize the security of your personal data, adhering to stringent legal requirements for data protection. Your data will be retained for as long as necessary to meet legal obligations and for a minimum of five years after your account is closed, in compliance with anti-money laundering regulations.

Cookies and Tracking

We use cookies and similar technologies to improve the functionality of our site, analyze user behavior, and support our marketing efforts. You can manage cookie settings via your browser, but please note that disabling cookies may affect your experience on our website.

Your Rights and Contact Information

As a user, you have the right to:

1. Access and Update Your Information: Review and update your personal details as needed.
2. Opt-Out of Marketing: You may withdraw your consent for marketing communications at any time.
3. Raise Concerns: If you have any questions or concerns, you can contact our Data Protection Officer (DPO) via email.

In accordance with the GDPR, you also have the right to lodge complaints with the relevant supervisory authorities if you believe your rights have been violated.

This Privacy Policy demonstrates our commitment to safeguarding your privacy and providing a secure gaming experience. If you have any questions or requests regarding your personal data, please do not hesitate to reach out to us.